Frequently Asked Questions

Here are some answers to frequently asked questions about our service. For our complete Policy Guide, please click here.

Why do you charge my credit card 7 days prior to the beginning of the month for next month’s V.I.P. service?
We require our monthly V.I.P. clients to pay for their service before the month begins. We require payment 7 days prior to the 1st of the month.

Can I receive a refund for days not used during my V.I.P. service?
We allow three cancellations of a V.I.P. walk per month. The fees for these cancellations are credited to your account to be used toward future KbK on-call service (excluding regular V.I.P. service). The cancellation fee is equal to the per walk fee quoted on our rates page for our V.I.P. service. We do this in order to provide your pet care professional with a reasonably consistent schedule and income.

I am a V.I.P. client and only need your service for one week during the month.  Why am I being charged a higher rate?

In order to receive our preferred V.I.P. rate, you must use our service at least 12 business days during the affected month.  If a credit is given under the above circumstances, but your credit request results in less than 12 walks during the month, you will be charged our normal walk rate.

Please click here to download our V.I.P. service policy.

Can I refer new clients to Karing by Kristina?
Of course! For any new V.I.P. client that you refer to Karing by Kristina that signs up for service, we will extend a 10% discount off of your next month’s service.

I hired Karing by Kristina to provide B&B service to me and my dog. Why was I charged for a walk when I picked my dog up after 10am?
The pricing for our B&B service works much like a hotel. Your sitter must provide care for your dog when the dog stays with our B&B provider past 10am.  We charge for one walk after 10am and two walks after 6pm.

I want to pay for your service with a check. Why do I have to keep a credit card on file with you?
We ask that you keep a credit card on file with us so we can keep your account current if you forget to send a check by the invoice due date.

I am a new client of Karing by Kristina.  Do I need to pay a deposit for your services?

We do require that new clients pay half of their estimated invoice or $50 or more when scheduling service.  We also require existing clients to pay half of their estimated invoice of $200 or more when scheduling service.

When and how do you send invoices?

We send invoices within 5 business days after the end of your service.  We can send them either via email or snail mail.  We prefer to send invoices via email.  It allows you to receive your invoice faster and pay via our online bill payment service.

Why do I have to provide two sets of my house keys to Karing by Kristina?
We ask for two sets of your house keys to maintain one set in the office while your walker has a set to provide service. This allows us to seamlessly continue service if you walker is sick or cannot provide service for another reason.

What happens if my pet becomes ill or injured while in your care?
We will immediately take your pet to the veterinary facility of your choice. Karing by Kristina will pay up to $250.00 on your behalf to initiate care of your pet. We will then contact you to ask your preference for your pet’s care. If we cannot contact you, we will allow veterinary care according to the advice of the veterinarian not including euthanasia.

Can I schedule service directly with my walker?
We ask that you call our office to schedule service with your walker. This allows us to know exactly when the walker will be providing service in case of emergency and to invoice you correctly. We also can only provide full bonding and insurance coverage to you if your appointment is made through our office.

What are Karing by Kristina Holidays?

Karing by Kristina Holidays are Federally-recognized holidays and holiday weekends for which we charge a higher rate of service.  These days are not included as part of our V.I.P. service.  The holidays that we recognize as holiday pet care days are New Year's Day, Easter Weekend, Memorial Day Weekend, Independence Day, Labor Day Weekend, Thanksgiving Weekend, Christmas Eve, Christmas Day and New Year's Eve.

What is Karing by Kristina's Inclement Weather Policy?

Karing by Kristina follows the inclement weather policy of the Federal Government - if the Federal Government is closed, all walks are cancelled at no charge to you.  For days with snow and ice, please have the proper supplies necessary for the safety of your sitter.  Please have walkways, steps and driveways free and clear of ice and snow.  Please have a shovel and ice handy if necessary.